Return, Exchange & Refund Policy

Order Cancellation

Orders can be cancelled only before shipment.

Once shipped, orders cannot be cancelled.

Exchange Policy

We offer an exchange-only policy.

Exchange requests must be raised within 3 days of delivery.

Exchanges can be initiated by logging into our website and selecting the exchange option.

Only size exchanges are permitted.

Products can be exchanged with any other available product, subject to stock availability.

Exchange Charges

An exchange charge of ₹99 per item is applicable.

The exchange amount must be paid via Cash on Delivery (COD) only.

Partial COD amount is non-refundable under any circumstances.

Exchange Process

Reverse pickup will be attempted within 2 working days of approval.

Customers must ensure the correct product is handed over.

The entire exchange process may take 7–15 working days.

Replacement products will be dispatched only after the returned item is received and approved at our warehouse.

Reverse Pickup

Reverse pickup is available for most pin codes.

If reverse pickup is unavailable or fails, customers must self-ship the product to the address mentioned on the invoice.

Refund Policy

Refunds are applicable only in cases of damaged, defective, or missing products.

A 360-degree parcel opening video is mandatory to raise such complaints.

Complaints must be reported within 3 days of delivery.

If approved after quality inspection, the refund will be credited to the original payment method within 7–8 working days.

Exchange Conditions

Products must be unused, unwashed, and in original condition.

Original packaging and tags must be intact.

Items showing signs of wear, wash, or damage will not be accepted.

Requests raised beyond the allowed period will not be accepted.

Customer Support

WhatsApp: +91 7801865135 (10 AM – 6 PM)

Email: bombayvogueinfo@gmail.com